According to consumer contracts 2013. You have the right to ask for a refund of the order within 14 days in its original condition with the packaging. Shipping is your sole responsibility unless the product is faulty. After you have shipped the item, we will inspect the item thoroughly. If a fault arises on our part, we will issue a full refund of the cost. Any items that are not part of the product specification do not have statutory cancellation applied to them. For any upholstered furniture, the statutory cancellation applies and only if they are faulty, damaged, missing, or other issues that are not up to the specification.
We will only offer a return for items that are not assembled. For any items that are assembled, we do not accept returns. Because if a customer assembles the item, we can’t evaluate if the item that he/she is returning was damaged by them or us. If your product becomes damaged whilst assembling, please contact us so that we can provide you with a positive resolution.
We try our level best to deliver you high-quality products without any flaws. Unfortunately, for unforeseen circumstances, if you receive a faulty item, you can contact our support team to resolve your conflict resolution. We will try to replace the faulty item as soon as possible. To get a clear understanding of how to lessen further inconvenience, Please read out T&C.
Our Return Policy lists what steps are necessary to fully return a product.
- The return must be made within 14 days after receiving the product.
- Do not assemble the product once you have made up your mind of returning it.
- The products should be returned to the same condition it arrives in your location. This includes the original packaging as well.
- The cost incurred for returning the product must be paid by the customer.
- After 14 days have elapsed, and you still haven’t asked for a return, your option to ask for a return or refund for the
item will be over.
- Once you receive the item do take an itinerary to check that you have received all the items you have paid for.
- In your initial check, you have found that some parts are missing, please do inform us so that we can offer you an objective resolution to your problem. To attach pictures with your correspondence to show which items are missing. This will help further streamline the process faster.
- If you by any chance receive a damaged item, The sole responsibility of replacing the item will be ours. All expenses will be done by us. Keep in mind that before we deliver items we do check for any structural defects.
- Any product that has been assembled will not be considered for consideration. Please do not assemble if you receive faulty items.
- For a damaged product, customers will receive a direct refund. The damaged products will be picked up by our team Promptly.